Terms & Conditions

These Service Terms and Conditions (these “Terms”) set forth the terms governing Provider’s provision of the Services described on the Statement of Work and are hereby incorporated into the Service Agreement. 

SERVICES AND COMPENSATION. Maison Lançon will provide the services specified in the Statement of Work (“Deliverables) to Client on the terms and conditions specified in these Terms. Client agrees to pay all fees outlined in the applicable invoice or proposal. All fees are non-refundable unless otherwise stated.”All fees paid under this Agreement are non-refundable, unless otherwise expressly specified in these Terms or the Statement of Work. 

1. Timeline. Initial design concepts will be delivered within 5-10 business days following receipt of payment and all required project details. Any projected timelines for design, production, or delivery are estimates only and are based on timely client communication, prompt approvals, and standard production conditions. Maison Lançon shall not be held liable for delays resulting from:

   1. Client response time or delayed approvals

   2. Changes to design scope

   3. Material or stone availability

   4. Third-party manufacturing timelines

   5. Shipping carrier delays or disruptions

   6. Any other delays outside of its direct control

2. Production & Pricing. Following design approval, a final production quote will be provided. Production will not begin until: Final design is approved, and production invoice is paid in full.

3. 
   Refund and Return Policy. Due to the custom nature of the work, all approved designs and production orders are final and non-refundable.

TERM; TERMINATION

1. Term. This agreement remains in effect until the completion of services unless otherwise terminated in writing. Approved designs are final and not eligible for cancellation.

2. 
   Cancellations: Clients may elect not to proceed with manufacturing through Maison Lançon’s third-party production partners at their discretion. However, the design fee is non-refundable under all circumstances, including if the client chooses to manufacture the piece elsewhere. Once a design has been reviewed and approved by the client, the project is considered finalized, and no cancellations, refunds, or reversals will be permitted. Maison Lançon is not responsible for manufacturing defects. Any concerns related to production quality, craftsmanship, or defects must be addressed directly with the third-party manufacturer. Maison Lançon will provide reasonable assistance in facilitating communication, but does not assume liability for manufacturing outcomes.

OWNERSHIP 

1. Designs. All designs remain the intellectual property of Maison Lançon until full payment is received. Design files are not released unless purchased separately. Design files (including CAD/STL files) are not included in the design fee and will not be released for external manufacturing unless purchased separately under a separate agreement.

2. 
   Deliverables. All designs, sketches, renderings, CAD files, and related materials (“Deliverables”) created by Maison Lançon remain the sole intellectual property of Maison Lançon. Upon full payment for design services, the client is granted a limited, non-transferable, non-exclusive license to review and approve the design solely for the purpose of manufacturing the piece through Maison Lançon. Design files, including but not limited to CAD or STL files, are not included and will not be released for external use, reproduction, or manufacturing unless purchased separately under a separate agreement. The client may not reproduce, modify, distribute, or manufacture the design outside of Maison Lançon without prior written consent. Maison Lançon reserves the right to use all Deliverables for portfolio, marketing, and business purposes.

APPROVALS. Client approval of any design constitutes acceptance. Once approved, no further changes or cancellations will be permitted.

LIMITED WARRANTY. Maison Lançon provides a one (1) year limited warranty from the date of delivery on all completed pieces manufactured through its third-party partners. This warranty covers: material defects or workmanship issues, significant discrepancies between the final piece and the client-approved design, one (1) standard resizing, where applicable. If a covered issue arises, Maison Lançon will coordinate repair or correction with its third-party manufacturer, including arranging expedited shipping where reasonably possible.This warranty does not cover: normal wear and tear, accidental damage, misuse, or improper care, third-party alterations or repairs, loss or theft, damage to client-supplied stones or materials. All warranty claims must be submitted within the one (1) year period and may require inspection prior to approval. Maison Lançon’s responsibility under this warranty is limited to facilitating repair or correction through its manufacturing partners and does not guarantee specific timelines or outcomes.

LIMITED WARRANTY; DISCLAIMER. Maison Lançon will provide services in a professional manner. Due to the subjective nature of design, aesthetic preferences do not constitute grounds for refund

LIMITATION OF LIABILITY. Maison Lançon is not responsible for variations that may occur during production due to material properties, stone availability, or manufacturing processes. Additionally, Maison Lançon is not liable for indirect or consequential damages. Total liability shall not exceed the amount paid by the client.

GENERAL. This agreement constitutes the entire agreement between the parties and is governed by the laws of the State of New York.